Please go to this page.

Once your order ships, we’ll send the tracking number by email (for guest and members). Please check your spam folder for any emails from lens.asia if you are unable to locate our message. If you placed your order as a member, you can find it on the My Account > Orders page. You can use this number to track your package on the courier’s website.

We deliver colored contact lenses to all countries worldwide!

Shipping costs:

• Free Standard Shipping:
  Orders above US$80 (or equivalent in your currency) to these countries: USA, Canada, UK, Australia, Germany, Philippines, Malaysia, Russia, China, Thailand, Vietnam, Indonesia, France, Spain, Singapore, Taiwan, Hong Kong, Brazil, Japan, Italy, Switzerland, Denmark, South Africa, Mexico, Belgium, Egypt, Portugal, Poland, Hungary, New Zealand.
  Orders below US$80 will have a shipping fee calculated at checkout.

Delivery times:

• Processing Time: 3-7 working days (may be longer for some products, check product page for details).
• Standard Shipping by Air: 7-15 working days depending on location and chosen courier.
• Transit Time: Express Shipping (EMS/DHL): 2-4 working days to most countries.

Exact Transit Times:

• Please see shipping method at checkout.

Important:

• Orders with items from different warehouses may have additional shipping fees, even if your total is over the free shipping threshold.
• Our shipping fees do not cover any customs duties your country might impose.

No matter where you are in the world, we can deliver your colored contact lenses!

We deliver your colored contacts right at your doorstep! And yes, signature upon delivery is required to ensure you receive your package safely.

• Missed delivery?
  No worries! If you’re not home when the delivery attempt is made, the package will be sent to your local post office, you’ll receive a notice slip with instructions on how to pick it up.(by standard shipping), or the shipping company will contact you and arrange a re-delivery(by express shipping).
• Track your package: 
  We’ll provide you with a tracking number so you can follow your package’s journey every step of the way.

Remember:

It’s your responsibility to track your package and pick it up from the post office if you miss the delivery.
We are not responsible for packages returned due to non-retrieval from the post office.

Enjoy the convenience of having your colored contacts delivered straight to you!

Shop with confidence knowing your purchase is safe and secure!

We’ve partnered with Route, a leading package protection and tracking solution, to ensure your peace of mind throughout the delivery process.

Here’s how Route protects your purchase:

Low-cost shipping protection: For a small fee (usually $1-$2), you can add Route protection at checkout. This covers your package in case it gets lost, stolen, or damaged during transit.

Easy claim filing: If something happens to your package, simply file a claim with Route within 15 days of the last tracking update. You can do this through their online portal or the Route app.

Fast resolution: Route will investigate your claim and provide a quick resolution, either by refunding your order, reordering the items, or covering the cost of damaged items.

Real-time tracking: Track your package’s journey in real-time with the Route app and receive updates every step of the way.

Route’s got you covered:

Lost packages: Route will either refund your order or reorder the items for you.

Stolen packages: Route will provide a refund or reorder the items for you.

Damaged packages: Route will refund or reorder the damaged items, including shipping costs.

Delivery issues: Route will investigate any issues with your delivery and work to resolve them quickly.

Refunds: Route will issue refunds directly to your original payment method within two business days after the claim is approved.

Shop with confidence knowing your purchase is protected by Route’s comprehensive package protection!

For more information:

Visit Route’s official page here: Route Package Protection Policies

Contact Route’s customer support team here: Claims Route

Don’t worry if your package is returned!

We understand that sometimes packages can be misdelivered or returned to sender due to unforeseen circumstances. In such cases, we’re here to help you get your colored contacts as quickly and easily as possible.

Here’s what happens if your package is returned:

• Please contact us: We will confirm the reason for the return and discuss your options.
• Re-delivery: If you simply need your package resent to the correct address, we can offer you a discounted re-delivery fee. This fee is significantly lower than the original shipping cost, making it an affordable option to get your contacts delivered right away.
• Refund: If you prefer a refund, we’ll process it according to our Return Policies.

No matter the reason for the return, we’re committed to working with you to find a solution that meets your needs.

Here’s a summary of your options:

• Re-delivery with discounted fee: This is the fastest and most convenient option if you still want your colored contacts.
• Full refund: We’ll process a full refund according to our Return Policies.

Please note:

We are not responsible for packages that are misdelivered or returned due to incorrect or incomplete address information provided by the customer.

We will gladly assist with re-delivery for packages returned due to reasons beyond the customer’s control.

For more information:

Please contact our customer support team for assistance with returned packages.

You can find our Return Policies here: Return Policie

We’re here to help you get your colored contacts, even if the unexpected happens!