Welcome to Lens.Asia. We value your privacy and are committed to protecting your personal information. This page outlines our Privacy Policies and Terms of Service, ensuring transparency and clarity regarding your rights and obligations when using our website and services.

Privacy Policy

Information We Collect

Personal Information

When you make a purchase or create an account on our website, we may collect the following personal information:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (such as credit card details)
• Prescription information (if applicable)

Non-Personal Information

We collect non-personal information automatically when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and the time spent on our site

How We Use Your Information

To Provide Services

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and updates
• Respond to customer service inquiries
• Provide prescription verification (if applicable)

For Marketing Purposes

With your consent, we may use your information to:

• Send promotional emails and newsletters
• Inform you about special offers and new products

To Improve Our Website

We use non-personal information to:

• Analyze website usage and performance
• Enhance user experience

Sharing Your Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you. These providers are obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance your browsing experience
• Understand website usage
• Provide targeted advertising

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

We implement a variety of security measures to protect your personal information. These include encryption, secure socket layer (SSL) technology, and regular security assessments. However, no data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Access and Correction

You have the right to access and correct your personal information. You can update your account information by logging into your account or contacting us directly.

Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us at [email protected].

Data Deletion

You can request the deletion of your personal information by contacting us at [email protected]. We will comply with your request, subject to any legal obligations to retain your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]

Terms of Service

Acceptance of Terms

By using Lens.Asia’s website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

Use of the Website

Account Responsibility

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

Product Information

We strive to provide accurate and up-to-date information about our products, including colored contact lenses. However, we do not warrant that product descriptions or other content on our website are error-free.

Pricing and Payment

Pricing

All prices are subject to change without notice. We reserve the right to correct any pricing errors.

Payment

We accept the following payment methods: Apple Pay, Google Pay, credit cards, bank transfer, ez-ship(for Taiwan), Paypal, Line Pay. Payment must be received in full before your order is processed.

Shipping and Delivery

Shipping

We offer various shipping options. Shipping costs are calculated at checkout based on your location and chosen shipping method.

Delivery

Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or other external factors.

Returns and Refunds

We accept returns and refunds of unopened and unused products within 30 days of delivery. Please contact us at [email protected] to initiate a return.